While gaming at www399 should be fun, keep this in mind — it is entertainment, not a reliable source of income. We want you to play in a healthy and enjoyable way, which is why we offer complete tools for limit-setting, self-exclusion, and support.
Online gaming and betting can be great entertainment when done right. But when it gets out of control, it can cause serious problems in your life. Responsible gaming at www399 means knowing your limits, maintaining a healthy mindset, and playing purely for entertainment.
We developed this policy with the millions of users in Bangladesh in mind. Responsible gaming is about enjoying yourself while staying mindful of your responsibilities to your family, friends, and community. www399 never wants your gaming to have a negative impact on your life.
Honestly, many people do not notice when casual fun becomes a habit. www399 wants to alert you early and give you the tools you need to stay in control of your own play.
If you or someone you know is struggling with a gaming problem, our support team is always here to help.
You can update your limits at any time from your account settings.
We offer multiple free tools to keep you protected
Set your own maximum daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately; increasing one requires a 24-hour waiting period — this helps prevent impulsive decisions.
You can set a limit on how long you play in a single session. Once the time is up, www399 will automatically log you out.
After a set period, an on-screen reminder will appear letting you know how long you have been playing and how much BDT you have spent.
You can temporarily exclude yourself from the platform for a fixed period (1 week to 5 years). While self-exclusion is active, access to your account will be completely blocked.
Take a break lasting anywhere from 1 day to 6 weeks. Your account remains active during this time, but betting and deposits will be disabled. A great way to clear your head.
View your full betting history, win/loss records, and time-spent analysis. Make decisions based on the facts.
Watch for these signs that casual entertainment is turning into a problem. Take an honest look at yourself:
Placing bigger bets to chase lost BDT — This is "chasing losses" — the most dangerous habit of all.
Playing longer than you planned — "Just a little more" turns into hours passing by without noticing.
Hiding your gambling from family and friends — Hiding it means you already sense that something is not right.
Feeling restless or irritable when you cannot play — This is a clear sign of dependency.
Gambling with borrowed money or household funds — This is a major warning sign of financial trouble.
Neglecting work, studies, or relationships — When gambling becomes the centre of your life, it is time to stop.
Activate self-exclusion instantly from your account settings.
Our trained team will assist you with complete confidentiality.
Keep your daily deposit limit low — small steps lead to big changes.
Set your play limits in just a few simple steps
Log in to your account on www399 and click the profile icon in the top right corner.
Go to the Settings menu and select the "Responsible Gaming" option.
Set daily, weekly, or monthly deposit limits and session time limits as you see fit.
Set how often you receive reminder alerts — anywhere between 15 and 60 minutes.
Activate a break for a set period using the cooling-off or self-exclusion option.
For any questions or concerns, reach us via 24/7 live chat or email.
Www399 strictly does not serve anyone under the age of 18. Our measures to protect minors:
Dealing with a gaming problem on your own can be difficult. www399 wants you to get the right support. Our team can guide you toward professional help.
We recommend speaking with a specialist counsellor to address gaming addiction.
Family members are also welcome to reach out to us — we are ready to help your loved one.
Your identity will be kept completely confidential when you reach out for help — no judgement, just support.
Answers to common user questions about responsible gaming
Your safety and well-being are our top priority at www399. Join today and enjoy the benefits of responsible gaming.