Data Protection Policy

Privacy Policy — How www399 Keeps Your Information Secure

At www399, your personal information is a trust we hold sacred. This Privacy Policy sets out transparently what data we collect, how it is stored, and our commitment to never sharing it with third parties.

Last Updated: January 2026
SSL
256-bit Encryption
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Sale of Data to Third Parties
Your data belongs to you — that is our promise
Read Request: By using www399's services, you are considered to have accepted this Privacy Policy. If you have any questions, please reach out to our support team.

1 Introduction & Scope

Www399 (referred to hereinafter as "we", "us", or "the Platform") is an online gaming and Sports Betting platform operated for users in Bangladesh. This Privacy Policy applies to our website, mobile app, and all digital services we provide.

We believe the protection of your personal data is a fundamental right. That is why www399 always respects your privacy and upholds the highest standards of data security. This Policy clearly sets out what data is collected, why it is collected, and how it is kept secure.

  • This Policy applies to all services provided by www399.org.
  • We do not knowingly collect data from anyone under the age of 18.
  • This Policy has been written in plain language so that all users can easily understand it.

2 What Information We Collect

When you create an account and use our services on www399, we collect the following types of information:

Type of Data Example Reason for Collection
Identity Information Full name, date of birth, national ID number KYC verification and legal obligations
Contact Information Phone number, email address Account Management & Notifications
Financial Information Mobile banking number (Mobile Banking / Nagad / Rocket) Deposit & Withdrawal Processing
Technical Information IP address, browser, and device type Security & Fraud Prevention
Activity Information Betting history, login times, gameplay activity Service Improvement & Responsible Gaming Monitoring
We never collect your mobile banking PIN, bank password, or card CVV number.

3 How Collected Data Is Used

Www399 uses your information only for the purposes listed below. All data use is strictly limited in accordance with our Privacy Policy:

  • Account Management: For registration, login, and account verification.
  • Transaction Processing: For processing deposits, withdrawals, and bonus distributions.
  • Customer Support: To address your complaints and queries.
  • Security Assurance: To prevent fraud, hacking, and unauthorized access.
  • Legal Compliance: To comply with applicable laws and regulations.
  • Service Improvement: For analytics purposes to improve the platform experience.
  • Promotional Communications: To send you offers and updates, only with your consent.
You can opt out of promotional messages at any time — just let our support team know.

4 How Long Is Data Retained

Www399 does not retain your data longer than necessary. How long your data is kept depends on the type of information and applicable legal requirements:

  • All account data is retained for as long as the account remains active.
  • Financial transaction records are kept for up to 5 years after account closure, as required by law.
  • KYC documents may be retained for up to 3 years after account closure.
  • Technical logs are generally deleted after 90 days.

Once the defined retention period expires, your data is permanently deleted and cannot be recovered.

5 Is Data Shared With Third Parties?

Www399 never sells, rents, or gives away your personal information to third parties. However, certain data may be shared in the following limited circumstances:

  • Payment Processors: Only the minimum necessary information is shared with mobile banking providers to complete transactions.
  • Legal Authorities: Data may be disclosed in compliance with court orders or valid government requests.
  • Security Investigation: Relevant data may be disclosed to authorities in connection with fraud or cybercrime investigations.
  • Business Changes: In the event of a company merger or acquisition, users will be notified in advance.
When sharing data with any third party, only the minimum necessary information is provided, and they are required to comply with our confidentiality agreements.

6 Cookies & Tracking Technologies

Www399 uses cookies and similar technologies on its website. These help enhance your browsing experience:

  • Essential Cookies: Required for login sessions and security — these cannot be disabled.
  • Functional Cookies: To remember your preferences and settings.
  • Analytics Cookies: To understand how the site is used — you can disable this at any time.
  • Security Cookies: To detect fraudulent activity.

You can manage cookies through your browser settings. Note that disabling certain cookies may affect the functionality of some features on the site.

7 Your Rights Over Your Information

Under www399's Privacy Policy, you have full control over your own data. You are entitled to the following rights:

Your Data Rights

Www399 gives you full control over your personal information

1
Right to Access Data

You may request to see the data we hold about you. Contact our support team and we will respond within 7 business days.

2
Right to Rectification

If any of your information is incorrect, you may request a correction. Provide the relevant supporting documentation and we will update it promptly.

3
Right to Erasure

When closing your account, you may request that your data be deleted, except for information we are required to retain by law.

4
Right to Object to Processing

You may object to your data being used for specific purposes, particularly for marketing communications.

5
Right to Data Portability

You may request a copy of your account data in a standard, portable format.

6
Right to Withdraw Consent

You can withdraw your consent to receive marketing messages at any time — no questions asked.

8 Children's Privacy Protection

Www399 strictly does not provide services to anyone under the age of 18. Our policy on protecting the data of minors is clear and unambiguous:

  • Age is verified at registration, and users under 18 are not permitted to create an account.
  • If we discover that a minor has opened an account, it will be closed immediately and all associated data will be deleted.
  • If parents suspect their child has opened an account, they are welcome to contact us directly.
A note for parents: If you suspect your child is using www399, please notify our support team immediately.

9 Security Measures & Encryption

Www399 employs industry-standard security technology to protect your data. Our security framework operates on multiple layers:

  • SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
  • Firewall Protection: An advanced firewall system prevents unauthorized access.
  • Two-Factor Verification: Suspicious login attempts trigger additional verification steps.
  • Regular Security Audits: Regular security audits are conducted by third-party specialists.
  • Data Backup: Data is backed up on secure servers.
  • Staff Training: Only authorized personnel have access to user data.
In the event of a data breach, we will notify affected users within the legally required timeframe.

10 Changes to the Privacy Policy

Www399 may update this Privacy Policy from time to time. When changes are made, we will notify you in the following ways:

  • A notification will be posted on the website homepage.
  • Registered users will be notified via email or SMS.
  • The "Last Updated" date at the top of the page will reflect the change.
  • For significant changes, 30 days' notice will be given before they take effect.

Continued use of the platform after any changes constitutes acceptance of the updated privacy policy.

For any privacy-related questions or requests, please contact us at: [email protected]

Why www399's Privacy Policy can be trusted

Our data protection practices meet the highest standards in the industry

End-to-End Encryption

Every transaction and piece of data you submit is protected with 256-bit SSL encryption. Your data cannot be intercepted in transit.

Strict KYC Verification

Every account is verified to ensure only the genuine account holder has access to the service. This protects your account from unauthorized use.

Data Is Never Sold

Www399 never sells or rents your personal information. Your data is used solely to improve the services we provide to you.

Regular Security Audits

Independent security experts regularly audit our systems. Any vulnerabilities are identified and resolved promptly.

Mobile Banking Security

Your financial information is kept fully secure for all transactions made via Mobile Banking, Nagad, and Rocket.

Zero Tolerance Policy

We have a zero-tolerance policy against data misuse. Any violation by an employee or third party is met with immediate action.

Frequently Asked Questions — Privacy Policy

Answers to Common User Questions About Privacy

Never. www399 does not sell, rent, or give away your personal data to any third party under any circumstances. Your information is used solely to operate and improve your experience on the platform. This is a core principle of our privacy policy.

When an account is closed, most data is deleted. However, financial transaction records may be retained for up to 5 years and KYC documents for up to 3 years due to legal obligations. Once those periods expire, all data is permanently deleted.

You can view and update your information by logging into your account and visiting the profile section. If you are unable to make a change yourself, contact our support team — it will be resolved within 7 business days.

No, we never collect — and never will collect — your mobile banking PIN, password, or card CVV. Only your mobile number is used for transactions. Anyone asking for this information is not a www399 representative.

Simply let our support team know and we will stop sending you promotional messages. This is completely free and will have no impact on your account or its benefits.

Join Our Secure Platform Today

Your information is completely secure at www399. Register today and start playing on Bangladesh's most trusted gaming platform.

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