Terms & Conditions — The Complete Guide to Using the www399 Platform

1 General Information & Introduction

Www399 (hereinafter referred to as the "Platform" or "we") is an online gaming and Sports Betting service operated for users in Bangladesh. These Terms and Conditions constitute a legally binding agreement between www399 and its users.

By using our services through the www399 website, mobile app, or any other digital channel, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you disagree with any part of these terms, you are advised not to use our platform.

• Www399 is open to users aged 18 and above only.
• These Terms and Conditions may be updated at any time; any changes will be communicated on the website.
• All transactions on www399 are processed in BDT.

2 Account Registration & Eligibility

Opening an account on www399 requires meeting certain eligibility criteria. www399 reserves the right to close any account that does not meet these requirements.

• Age: Applicants must be at least 18 years old at the time of account registration.
• One account per person: Each person may register only one account. If multiple accounts belonging to the same individual are found, all of them will be closed.
• Accurate Information: The name, address, phone number, and all other details provided at the time of registration must be truthful and accurate.
• Identity Verification: www399 may request a copy of your national ID or passport at any time for KYC (Know Your Customer) verification.
• Password Security: It is the user's responsibility to keep their account password confidential. www399 is not liable for any loss resulting from a compromised password.
• Account transfers are not permitted: Accounts may not be sold, rented, or transferred to any third party.

3 Deposit & Payment Methods

Deposits on www399 can be made via Mobile Banking, Nagad, and Rocket. The following rules apply to all deposits:

• The minimum deposit amount is 100 BDT.
• Deposits must be made from a mobile banking account registered in the user's own name.
• Third-party deposits are not accepted and any such transactions will be cancelled.
• Deposits are usually credited instantly. If there is any delay, please contact our support team.
• Www399 reserves the right to verify the source of any deposit.
• Deposits are non-refundable once processed; funds can only be accessed through a withdrawal.

4 Withdrawal Policy

The following conditions apply to all withdrawals from www399. Please read them carefully before submitting a withdrawal request:

• The minimum withdrawal amount is 500 BDT.
• Withdrawals can only be made to the same mobile banking account used for the deposit.
• Withdrawal requests are typically processed within 1–24 hours.
• KYC verification must be completed before a withdrawal can be processed.
• Winnings derived from bonus funds are subject to specific wagering requirements.
• Www399 reserves the right to temporarily suspend a withdrawal if suspicious activity is detected.

5 Bonus & Promotion Terms

Www399 regularly offers welcome bonuses, reload bonuses, cashback, and various promotions. Each bonus carries its own specific terms, though a set of general rules applies to all bonuses:

• Wagering requirements: Each bonus requires a specific turnover to be met — typically 10–30 times the bonus amount.
• Validity: Bonuses generally must be used within 7–30 days. Any unused bonus will expire once the validity period ends.
• One bonus per person: Multiple welcome bonuses cannot be claimed at the same time.
• Eligible Games: Not all games are eligible for bonus use; each bonus offer includes a list of qualifying games.
• Bonus Abuse: Opening multiple accounts or coordinating bets to exploit bonus offers is strictly prohibited.

6 Betting Rules & Limits

The following rules apply to Sports Betting, Live Casino, and all other gaming activities on www399:

• Each game has its own betting limits, which are displayed within the game itself.
• Once a bet is confirmed, it cannot be changed or cancelled.
• If a bet result is left undetermined due to a technical error, www399 will take appropriate action.
• If a user is found to be involved in match-fixing or any other form of fraudulent activity in Sports Betting, their account will be permanently closed.
• In the event of a network disconnection during live gaming, the last confirmed game record will be considered final.

7 Prohibited Activities

The following activities are strictly prohibited on www399. Any violation of these rules may result in permanent account closure and forfeiture of balances:

• Using the platform for money laundering or any form of illegal financial activity.
• Use of bots, automated software, or any hacking tools.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Attempting to access or hack another user's account.
• Creating multiple accounts to claim bonus benefits.
• Opening an account using a false identity or fraudulent documents.
• Using the www399 name or logo to deceive or defraud third parties.

8 Privacy & Data Protection

Www399 treats the protection of users' personal information as its highest priority. Our detailed Privacy Policy Here you can read. In brief:

• User data is never sold or shared with third parties.
• All data is protected with SSL encryption.
• Information may only be disclosed to authorities where required by law.
• Users may request that their data be deleted at any time.

9 Responsible Gaming

Www399 believes gaming is a form of entertainment — it should never be seen as a source of income. We encourage all users to play responsibly.

• Set a weekly or monthly deposit limit for yourself.
• Use the self-exclusion feature if needed.
• If you notice any signs of gaming addiction, please contact our support team.
• Users under the age of 18 are strictly prohibited from using the platform.

For more information on responsible gaming, please visit our Responsible Gaming View page.

10 Term Changes & Effective Date

Www399 reserves the right to update these Terms and Conditions at any time. Any changes will be announced on the website along with the date of update.

• Continued use of the platform after any changes takes effect means you have accepted the updated terms.
• In the event of any dispute relating to these Terms and Conditions, www399's decision shall be considered final.
• If any term is found to be invalid or unenforceable, the remaining terms will continue to apply.